Veel gestelde vragen
Als je vraag er niet bij staat laat het ons a.u.b. weten
Bouw en certificaten
Welke materialen zijn gebruikt in de ATTO?
Welke veiligheidstests heeft ATTO ondergaan?
ATTO scootmobiel is ontwikkeld om te voldoen aan de volgende internationale veiligheidseisen voor medische elektrische apparatuur:
- Veiligheid: EN 12182 and ISO 7176-15 EMC: ISO 7176-21
- Risico Management: ISO 14971
- Naleving van de regelgeving: EEC: Annex V of 93/42/EEC
- The European Medical Devices Directive of 93/42/EEC classifies the ATTO Mobility Scooter as a Class I device.
Wat is de kwaliteit van de batterij?
Welke veiligheids- en certificeringstesten heeft de batterij ondergaan?
Alle batterijen zijn gecertificeerd volgens onderstaande 2 standaarden:
- Safety: IEC 62133
- Sea and Air Transport: UN 38.3
Wat voor soort motor is in de ATTO gebruikt?
Wat is de wattage van de batterij?
ATTO’s standaard batterij die momenteel meegeleverd wordt is 250 W/h. Moving Life heeft plannen een 100 W/h en een grote 450 W/h te gaan leveren. We weten nog niet wanneer deze gaan zijn.
Welke batterijtechniek is gebruikt in de batterij van de ATTO?
Kopen en verzenden
Is it safe to invest in a new product like ATTO?
Do I need to assemble ATTO when it arrives?
The box of my ATTO arrived damaged, did that harm my ATTO?
Will you ship ATTO immediately once I order it?
Can I come and pick up my ATTO?
How much are the shipping costs for my ATTO?
Can you ship internationally?
Service en garantie
What is ATTO's service life?
Does ATTO need any maintenance?
What can I do in case of a problem with my ATTO?
You can call us at +31854899400. In the rare situation that we are not available you can contact Moving Life 24/7. Find their contact information here.
We Connect and Moving Life guarantee first class service and minimum down time to your ATTO. We will work with you to solve the problem as soon as possible and with least possible interference. If we can’t fix it, Moving Life will send replacement parts and a certified Moving Life technician to your location.
We will cover the cost of all replacement parts, shipping and maintenance for parts under the warranty period.
What does the warranty policy cover?
Three Year Warranty – Structural frame components, including: mobility scooter chassis, steering mechanism, seat mechanism, rear wheels extensions, welds on entire products.
Two Year Warranty – All electronic parts, including controllers and battery chargers. Servicing to the controller or battery charger must be carried out by an authorized Moving Life dealer. Any attempt to open or dismantle these items renders the guarantee void on that item.
One Year Warranty – Drivetrain, including: motor, front wheel fork and brake, battery (Gradual deterioration in battery performance due to not following usage instructions specified in owner’s manual or worn out through heavy use is not covered).
Bestemd voor wie?
Who is the ATTO intended for?
What are the minimal requirements for using the ATTO?
Do I need to practise, or do I need an instructor, before I can use the ATTO for the first time?
ATTO is very easy to operate; it requires no special skills and can be learned quickly.
To help you learn Moving Life has created a simple video you can watch under the videos section of their website. Please look for the instructional videos here: www.movinglife.com/videos
If you are using a mobility vehicle for the first time, or if it has been a while since you have driven one, we strongly advise you to practice in order ensure that you can steer and control the vehicle properly, especially on uneven surfaces, until you feel you can use it safely.
Are there any medications that exclude me from driving an ATTO?
Can I use ATTO in the rain?
Can I use ATTO indoors and outdoors?
Can I use ATTO on public transport?
Is it safe to take an ATTO with me in the plane?
There is a restriction on the wattage of the lithium batteries on the plane. What is the wattage of your battery?
According to IATA a mobility scooter Li-Ion battery is limited to 350 W/h. Most airlines staff are not aware of this figure and will sometimes require a maximum of 150 W/h (the IATA’s limit for laptop batteries), at which point you may present them with the battery certification documents you received with ATTO.
ATTO’s standard battery that is currently shipped is 250 W/h.
Moving Life will also offer a small 100 W/h and large 450 W/h. We don’t know yet when it will be available.
Should I charge the battery before it is completely flat?
What about battery memory effect?
Can the battery be charged separately from the scooter?
Yes. You can charge ATTO on-board and off-board, meaning that you can (but do not have to), take the battery off the scooter in order to charge it.
Removing and reinstalling the battery is easy. Please watch the instructional video to see how it is done: www.movinglife.com/videos
Heb je nog steeds hulp nodig? Stuur een bericht!
Heb je andere vragen, schrijf ons a.u.b. via email@example.com of bel +31 85 48 99 400