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Warranty and complaints

Warranty

 

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is broken during transport or that something else happens that allows you to claim warranty. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect is within the warranty, we will arrange for repair or replacement at no charge.

 

In most cases you are responsible for the transport and the warranty is a ‘Carry-in warranty’. If it is not possible to arrange for transportation yourself or the inspection and any repairs need to be done at your location, we will make arrangements for any costs.

 

Complaints

 

It can always happen that something doesn’t quite go as planned. We advise you to first make complaints known to us by sending an email to [email protected] If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.. As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere then you are free to file your complaint through the European Union platform.

 

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