It may happen that you want to return an order. Maybe because you don’t like the product or maybe there is another reason why you would not like the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason, provided that any seal is not broken. Upon breaking the seal, your order is final and cannot be returned.

You have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of return from your home to Conec Care is at your own expense. For exact rates, consult your carrier’s website. If you use your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging to be returned to the entrepreneur. To exercise this right, please contact us at [email protected] When doing so, please use our ‘model withdrawal form’. We will then refund the order amount due within 14 days after notification of your return if the product has already been received in good order.

Should the product be damaged or the packaging damaged more than is necessary to try the product, we may pass this reduction in value of the product on to you. So treat the product with care and make sure it is well packaged when returning.

Want to exchange a product?

Do you want to exchange your product? That’s not a problem at all. To do so, please contact [email protected] However, you will be responsible for the cost of returning the product.

I gave the wrong delivery address!

Accidentally passed on the wrong delivery address? If so, please contact us as soon as possible. We will then try to change the order for you.